ITIL for SharePoint: Defining SharePoint as a Service Using ITIL Service Strategy
SharePoint, by its nature, is a technology--a bundled set of capabilities. It is up to SharePoint owners to determine how to define it and recast it as a service. SharePoint as a service is an approach that recasts SharePoint as a catalog of business-focused services. Treating SharePoint as a service is better (i.e., yields more value) and fundamentally different than simply providing a set of capabilities. This guidance presents an approach to treating SharePoint as an enterprise solution by applying a service management methodology (i.e., Information Technology Infrastructure Library [ITIL]).